VISION
A primary healthcare provider that will deliver high quality, affordable and responsive services through respectful whānau values.
MISSION
Our mission is to ensure that the needs of individuals, whānau and the community are met through the provision of quality care, affordable and responsive healthcare services that have a focus on enabling long term wellness, empowerment towards a healthier living, and uphold respectful whānau values.
VALUES
Whanaungatanga (Connected as one)
- We promise that the people will know that they belong, feel safe and are a connected taonga of the clinic through strong whānau values.
- We will work in networks to be collaborative with each other, the people, whānau, the community and our stakeholders.
Manaakitanga (Cared for)
- We will encourage, support and care for the people ensuring that we are responsive to their needs and wellbeing.
Kaitiakitanga (Quality first)
- We will deliver quality care and safe conditions to the people and community, and always look to better and expand our services to benefit the people.
- We will promise to advocate for the people and the community.
Whakapono (Trustworthy)
- The people can trust us to deliver what we say we will and feel safe that their confidentiality is a priority.
Our general consultation time is 15 minutes, however to ensure the practice aligns to its vision and values, we will apply flexibility where required. We also aim to keep a whānau-centric and patient-centric approach in all that we do.
As at 1 February 2018, Ōtara Whānau Medical Centre (formerly Ōtara Union Health Centre) was bought out by new owners, a Māori kaupapa community NGO service known as Te Hononga o Tamaki me Hoturoa. A majority of the staff have remained the same with a couple of new additions/changes.